Frequently Asked Questions

Yacht Charter Queries

How can I check availability of a yacht?

Please contact us for up to the minute availability for any of our yachts, training or events, to make a booking, or for more information about any of our services.If you would like availability information then it will greatly help us if you can let us know

Can I make a provisional booking while I confirm my crew's availability?

We can usually "pencil in" a booking for you for up to a week while you confirm the details with your crew or other participants. We do appreciate you letting us know if you decide not to retain the booking.

What are your payment terms?

Your booking will be confirmed when we receive a 25% deposit of the charter fee from you, along with proof of acceptable sailing qualifications for a bareboat charter and a signed copy of the charter agreement.  The balance of the payment is due two weeks prior to the commencement of your charter.

What documentation do you require?

We will require to have a signed and completed booking form and a signed charter agreement from you. For your first charter we will also ask for a copy of your sailing certificates or proof of experience, passport and driving licence.

What sailing qualifications do you require for a bareboat charter?

For a bareboat charter our normal requirement is for the skipper to hold a Coastal Skipper Tidal qualification or equivalent experience, and for at least one other person on board to have the equivalent of Competant Crew level of experience.  However, we can accept a skipper for our smaller yachts with the equivalent experience of Day Skipper Tidal if there are at least two people on board at that level and after we have had a chat with you to confirm that we are confident that your charter will be successful.If you do not have any formal qualifications but you have plenty of experience then our Fleet Manager will have a chat with you and determine whether he is happy for you to take one of our yachts.If there is any doubt about whether you are ready to skipper one of our yachts then we may suggest that you take one of our skippers with you for a day, and if all goes well he will then leave you to continue and complete your charter on your own.

How can I make payment to you?

Payment may be made by credit card (2% surcharge), debit card, cheque or by transfer to our bank account - details given below:Account name:  Hamble Point Yacht Charters Ltd
Sort Code:  20-79-25
Account number: 63344223
Reference:  Please quote your booking reference.

What if I have to cancel my charter?

Provisional bookings and "pencilled in" bookings can be cancelled without charge, but we do appreciate you letting us know as soon as possible if you will not be taking up a booking.For confirmed bookings, if notice of cancellation is given at least two full calendar months before the commencement of the charter then the deposit is forfeit but you will not be liable for the balance payment.  If notice of cancellation is given within two months of commencement of your charter, then you will remain liable for the full balance of the charter fee.If you do have to cancel your charter, we will make every effort to relet the yacht. If we are successful in doing this then we will refund all your payments to you less 50% of your deposit payment to cover the expenses of reletting.Alternatively, you will also be entitled to sub-let the Yacht to a person who, in our discretion, is an acceptable alternative hirer.

What insurance cover do the yachts have?

All our yachts are insured against fire and the usual marine and collision risks, with third party cover of £3,000,000, but with an excess in line with the security deposit requested for each yacht.  Damage to mast, spars, sails and rigging is covered if caused by dismasting or collision.Yachts are insured for a cruising range consisting of inland and coastal waters of the UK including continental waters between Elbe and La Rochelle, but not beyond Brest between 1st October and 30th April.  If you wish to travel further afield then insurance for this can usually be arranged for your trip.Racing cover can be arranged at an additional charge when required.We strongly recommend that you should ensure that you have personal insurance cover for yourself and your crew to provide cover against personal accident, medical and emergency expenses, personal liability, legal expenses, loss of baggage, personal effects and money, cancellation and travel disruption.

Do you require payment of a security deposit?

For both bareboat and skippered charter, we require payment of a security deposit before your charter commences.  This may be paid by cheque two weeks in advance, or may be paid by credit card on your arrival at our office. The amount of security deposit payable depends on the length of boat.  Current amounts payable can be found on our Rates page.  These deposits are doubled if you will be racing.Alternatively, we you may make a Fuel and Accidental Damage payment (non-refundable) which will also include up to £30 worth of fuel.

When do I get my security deposit back?

We aim to return the security deposit or any balance remaining after obtaining quotes for any loss or damage to the yacht, her equipment and furnishings that occurred during the charter period, and within 14 days of the return of the yacht to us at the end of your charter. As our return checks take a couple of hours, we will generally carry these out on the day after your charter and will let you know of any problems found as soon as possible after that.  It can take us some days to refuel the whole fleet after a busy weekend, so it can take up to two weeks to get the full list of any charges back to you following your charter.

Is there plenty of parking at the marina?

There is plenty of parking, and it is free for our clients. We will issue you with a parking permit for each car that you have brought with you when you arrive.

What if I return my yacht early and the office is closed?

If you find that our office is not open when you return your yacht, please make sure that the yacht is securely moored and is locked up.  Please complete and sign the return paperwork in the folder that you took down to the yacht, and then leave the folder and paperwork plus the key to the yacht, at the marina office.

What if I will arrive late?

Our office is open until 6pm Mon-Thu and until at least 7pm on Fridays. A member of your crew must be able to pick up the key from us within these hours to ensure access, although we may be able to arrange for you to pick up the key from the marina office if you have let us know in advance that you will be late.If your skipper is not present and ready for our service team to carry out the hand over of the yacht by 6pm, or by 7.30pm on Fridays, then we will have to complete the handover at 9am the next morning.

Do I need to pre-book wet weather gear?

Good quality wet weather trousers, jackets and boots can be hired from our office. We have a good selection of sizes so it is not normally necessary to prebook. Where possible it is always a good idea for crew members to come to the office and try on the gear that they intend to hire to ensure a good fit. We do not currently have children's sizes.

Can you supply children's lifejackets?

Please let us know in advance if you require lifejackets for children and we will ensure that these are made available for you. Please let us know the height and weight of each child. There is no charge for lifejackets.

Can we hire a spinnaker?

Some of our yachts have a spinnaker or cruising chute optionally available for hire. Please let us know ahead of your arrival where possible if you would like to hire one so that we can ensure that it is ready to go on board before or at the time of your arrival.

Can we hire an outboard engine?

All our yachts have an inflatable dinghy on board, but hire of an outboard is an optional extra. Where possible, please let us know in advance if you would like to hire an engine so that we can ensure that this is ready for you on your arrival.

Will the yacht be full of fuel and water?

Your yacht will be supplied full of fuel and water, with a gas bottle connected and in use, and a full spare bottle. On your return, you may either refuel the yacht at Port Hamble marina and let us have sight of your refuelling receipt; or you may let us refuel her for you, in which case we will charge you the cost of the fuel plus a £10 administration fee. Unfortunately, if you refuel elsewhere, eg Cowes, then we will have to top up the fuel to ensure that the tank is full for the next charterers, and we will have to charge you the cost of doing so. For opening times of the fuel pontoon, please call Port Hamble on 023 8045 2741. We do not charge for gas usage.

Do I have to clean the yacht after my charter?

If you would prefer not to have to spend time cleaning your yacht at the end of your charter then please just let us know. We will add a cleaning charge to your charter fee, and will do the cleaning and tidying for you.

Can I have groceries delivered to the marina?

If you would like to have food delivered by one of the supermarkets to your yacht then please specify the name of your yacht and 'Hamble Point Yacht Charters' in the delivery address. The delivery will then come to our office and we will keep it in a trolley at the office ready for you to pick up on your arrival. Please remember that the yachts do not have freezers on board and that on a hot day, frozen items may have melted or thawed before you arrive!

What can I expect to find on my yacht?

Each yacht is fully equipped including all safety equipment. We have a standard inventory including galley equipment, pillows, pillowcases and basic supplies including washing up liquid, general purpose cleaner, toilet cleaner, sponge and scourer, toilet rolls, matches, oven gloves and tea-towels. You will need to bring towels and bedding, or hire them from us.

What about customs forms if I am going to France?

For vessels travelling to destinations outside the EC or to the Channel Islands, form C1331 should be completed. Customs forms are available from the Marina Office.

Are dogs permitted in the marina and on the yachts?

Dogs are welcome in the marina but must be kept on a leash at all times. Please prevent them from fouling and should an accident happen please clean it up! Dogs are permitted on board the yachts at an additional charge. Please let us know if you wish to take your dog with you.

What are the opening hours of the Marina Office?

The Marina Office is open 24 hours a day throughout the year. If the office is locked, the duty Dockmaster will be patrolling the pontoons and is contactable on 07831 452447 or VHF Channel 80. He can also be reached using the telephone at the bottom of the stairs leading to the Marina office.

Can you supply me with a skipper?

Yes, this is no problem, all our professional skippers are qualified to a RYA Yachtmaster standard with a commercial endorsement, and we will try to match an appropriate skipper to your group.

What do I need to bring with me if I am Skipper?

What do I need to bring with me if I am Crew Member?

Do I have to pay mooring fees?

Berthing and shore power at Hamble Point Marina are free of charge. All other berthing charges are the responsibility of the charterer.

Yacht Management Queries

Which is the most suitable type of yacht for charter?

We will consider most yachts, but the ideal length is generally between 32 and 47 feet. A layout with three or more cabins allows for a much greater flexibility in chartering. Whilst new boats are preferred, we will certainly also consider slightly older, well-cared for yachts.

Will I make money from chartering my yacht?

You can expect chartering your yacht to cover the majority of costs arising from yacht ownership and in some years may find that chartering provides you with an additional income. We do not make inflated claims and will happily show you the accounts of yachts on our current fleet most closely resembling the yacht that you are considering placing with us.

Will my yacht suffer from being used by other people?

We thoroughly vet all prospective charterers to ensure that they are capable of handling your boat. If the charterer is responsible for any loss or damage then this is immediately rectified and the cost is deducted from the charterer’s security deposit.We pride ourselves on the standard of our maintenance. Yachts under our management follow a rigorous maintenance and cleaning schedule. Charterers are often surprised by the good condition of even the older boats on our fleet, which despite the additional usage, therefore tend to retain their value better than similar yachts of the same age that have not been chartered.

What is "Coding"?

Yachts in charter management must comply with the MCA Code of Practice for Small Commercial Vessels, otherwise known as the “Code”. A "Coded" vessel is inspected annually by the MCA and the managing agent to ensure that the yacht’s structural integrity and equipment continue to conform to the high standards required. The amount of equipment needed to bring a yacht up to coding level will vary depending upon what equipment the yacht already has, however, for a bare yacht with minimum equipment the cost could be as high as £6,000. A comprehensive inventory is essential, but we will be pleased to offer full assistance with preparation for the registration of your boat.

More Information:

023 8045 7110

Give us a call or complete our contact form to get in touch.