Privacy Policy
Key details
Hamble Point Yacht Charters is one of the longest established, privately owned, yacht charter companies in the UK’s premier sailing area, The Solent.
We put the customer at the heart of our operations, and we take protecting your data as seriously as we take providing high-quality yachts for charter.
Hamble Point Yacht Charters also owns and runs Hamble Point Sailing School and Seafin.
In Brief
When you provide us with your data, we will use it to provide you with the service(s) about which you have enquired or booked. We will use your data in a responsible and legitimate way and in a manner which you would reasonably expect.
We will take reasonable steps to secure your data and will not provide your details to other organisations unless we are compelled by law to do so. You can ask us for details of the information we hold, and you may request we make changes to incorrect or out-of-date information. You can also unsubscribe to any of our marketing emails at any time.
Hamble Point Yacht Charters Privacy Policy
How we collect, store and use your data
Visitors to our Website
When someone visits www.yacht-charter.co.uk, www.yacht-school.co.uk or www.seafin.co.uk a third party service, Google Analytics, uses a cookie to collect information about visitor behaviour. This helps us to understand how our website is being used and can help us identify which parts may need improving. We do not make, nor allow Google Analytics to make, any attempt to identify individuals from this information.
Email Or Website Enquiries
If you send us an email or submit an enquiry form through our website, you will be providing your personal contact details. We will store these details on our secure server and use them to keep you updated about the service you requested, contact you to obtain additional information ahead of a charter and to identify previous purchases in order to determine eligibility for any customer discount.
We cannot guarantee the security of data transmitted over the internet and you accept this when you submit your enquiry.
Booking Form
Before your charter can be confirmed we will need to verify you have suitable sailing experience for a bareboat charter. We will ask you to complete a booking form which includes details of your sailing experience, qualifications, your passport and driving license numbers and we also require copies of these for our insurance. We will store these electronically.
Before your charter commences we will ask you to provide additional details for you and your guests which includes an Emergency Contact name and contact details. We will also ask you to to counter sign the booking form, scan the form which will be kept electronically and shred the original.
How We Use Your Personal Data
For Insurance
We are required, by the terms of our marine insurance, to obtain details of the nominated skipper for each charter to A Plan Insurance. We may be required to provide them with copies of your identification documents, sailing CV and certificates and contact details. You can view their Privacy Policy here.
Hamble Point Yacht Charters will hold details of your sailing qualifications and experience on file to enable you to charter again in future without needing to resubmit information. You may ask us to remove this information, but should you wish to charter from us again, you would need to resupply it. We will store as per the booking form details above
For Your Wellbeing and Safety
If you book a skippered charter or a book-a-berth cruise, you will be asked to provide details of relevant health or medical issues and, if the event is catered, any dietary requirements. This information is used to prepare appropriate catering, where relevant, and to ensure the skipper is aware of any issues which may arise during an incident whilst at sea, when medical assistance may be further away
For International Data Transfer
International data transfers are protected through the use of Standard Contractual Clauses
For Our Marketing
We will also ask you if you would like to receive our monthly email newsletter. If you agree, you will be added to our mailing list. We use a 3rd party data processor, MailChimp, to send our newsletter.
You have the right to change your mind and can withdraw consent at any time by clicking on the unsubscribe link within each newsletter, or by contacting us on 02380 457110 or [email protected] to request removal. Customers who unsubscribe will still receive emails regarding their charter(s) and account.
We also send a postal mailing once a year to the address you provided, which includes the latest fleet and price list. We may provide your name and address to a 3rd party mailing house to fulfil this mailing for us. If you would prefer not to receive this postal mailing, please let us know by contacting us on 02380 457110 or [email protected] to request removal. If you opt out of postal marketing, you may still receive letters regarding your charter(s) and account.
We will not pass or sell your data to anyone else for their marketing, market research or commercial purposes.
Your Rights
You may instruct us to provide you with any personal information we hold about you by emailing your request to [email protected] or by writing to us at: Hamble Point Yacht Charters, Hamble Point Marina, School Lane, Hamble, SO31 4JD
If you believe any of the information we hold to be incorrect or out of date, you may request us to amend or remove it.
You have the right to withdraw consent to marketing emails and can unsubscribe at any time.
Business Transfers
In the event of a sale, merger, consolidation, liquidation, reorganisation, or acquisition, any acquirer will be subject to our obligations under this Privacy Policy, including your rights to access and choice. We will notify you of the change either by sending you an email or posting a notice on our Website.
Links to Other Websites
Our websites contains links to other websites. We are not responsible for the privacy policies or practices of third party websites.
Contact
If you have any questions about this privacy policy or our treatment of your personal information, please contact [email protected] or by writing to us at: Hamble Point Yacht Charters, Hamble Point Marina, School Lane, Hamble, SO31 4JD
Changes to this Privacy Notice
This privacy notice was last updated on 7 December 2022
WHAT CLIENTS SAY
This is truly a 5 * service. The team really looked after us both ashore on arrival and also while at sea. We were a relatively inexperienced crew but always felt the team ashore had our backs. Thoroughly recommended.
This is truly a 5 * service ()
I just wanted to say Thank-you very much for the weekend charter. It was exactly what we were after (albeit cold!) plus Andy was an awesome teacher and great company. We’ll definitely be keen to book again soon!
Thank-you very much (LH)
We had a fabulous four days. Marina is ideally placed for the Solent, boat was in great condition, well equipped and a joy to sail. We were well briefed and the shore side team including the dog very friendly.
The shore side team including the dog are very friendly! (SM)
We charted one of the sailing yachts for a fantastic weekend cruise in the Solent. The boat was in superb condition and well equipped, the staff was very helpful explaining how things work on the yacht and there was also a video available with all the important information. 10/10 would recommend!
The boat was in superb condition and well equipped (CB)
Had a fantastic week chartering Blue Otter, Alex was incredibly helpful and sent loads of information and date checking prior to booking. There was a handover video and both the handover and return were really smooth. The boat was lovely and well maintained and Lee was really helpful in recommending places to visit (and helping identify the steering issue as an autopilot takeover - doh!). Definitely will be back and would fully recommend!
Would fully recommend (KT)
Just back from a lovely week in the Solent. Great service from HPYC from first inquiry through to return handover. Very straightforward to deal with, and the yacht was in excellent condition. We've chartered from many companies in the UK and abroad and the attention to detail (and flawless inventory!) was second to none. Everything about the yacht and equipment had clearly been well looked after and was in immaculate condition. Great service, will use again.
A lovely weekend in the Solent! (Jo Fearnhead-Wymbs)
Always very friendly service, and well-maintained yachts. Easy check-in and checkout. Will be back...
Friendly service (Jonas D)
We had a great time and were very happy with everything. Your team were genuinely friendly and were very helpful when we needed it. Is a big contrast to many charter companies I have dealt with in the past.
We had a great time! (WP)
Watching the sun go down with a glass of bubbly on the deck of a sparkling yacht was unbelievable. What a treat, and a much needed change of scenery in these troubled times. We will be back for sure
What a treat (RSS)
Fab service, nothing too much trouble, including my daft questions. I'll be a repeat customer for sure!
Fab service, nothing too much trouble (ColinM)
We had a great time sailing with Lee for a few days at the beginning of September. Hamble Point Yacht Charters supplied us an impeccable 45 ft Hanse yacht, which was handled with complete mastery by Captain Lee. It was a privilege to sail with Lee, who is clearly a highly skilled professional taking great pride in his work ... but who is also a fantastic character with a great sense of humour and plenty of fun stories to keep the whole family entertained. He balances the serious side of safety and learning about sailing with a whopping dose of amusement and good cheer. We sailed the Solent in some decent seas, visited Bucklers Hard on the banks of the Beaulieu River and learned lots about British nautical history. Our boys started somewhat of a fishing trend catching bass off the back of the boat in Portsmouth and we would love to sail with Lee again in the future. The man truly knows his stuff, maintained the boat impeccably and went to every effort to ensure that we had a great time. Many thanks to “Shippers” and Hamble Point Charters. We’ll be back.
Best time sailing w/e with Lee ... many thanks to Hamble Point Yacht Charters ()
Chartered bareboats with HPYC on numerous occasions most recently in Sept 2020. Always helpful and accommodating. Highly recommend.
Always helpful and accommodating (SP)
We had a fantastic weekend sailing on Loxley B. Boat in super condition and spotlessly clean, Alex. and the team very thorough and always on hand to answer any questions. A great experience. We will be back. Thank you!
Our first but not last charter!! (CT)
Lots of information from office with a friendly service. We selected a one of the cheaper yachts and was please with find everything work and was cleaned and tidy. We will definitely be back
Very organised and friendly service (AP)
This was the first time we had tried chartering and as experienced racing sailors we didn't know what to expect. Covid has closed down all our events this year so this was a chance to get afloat at least once in 2020. What a great experience and Alex and all the Hamble staff could not have been more friendly or helpful. We had a great three days and we will be back !! We would have no hesitation is recommending Hamble Point Yacht Charters.
First ever charter - we will be back !! (LB)