Bronze Winners of the SOStar Customer Service Award 2020

The feedback we receive from our customers and your experience with us is what matters most! We continuously aim to offer a welcoming, helpful, and friendly environment when you charter with us.

Positive relationships with our customers are what we strive for, it means you guys are happy and it means we are getting something right!

That's why we are over the moon to have been crowned Bronze Winner at the SOStar Awards 2020 for Customer Service.

Thank you for all your loyalty and support through what's been a challenging year for us all, we appreciate it and we appreciate you!

Hear more about what our customers have to say about us here.

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ENQUIRY FORM

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WHAT CLIENTS SAY

We had a great charter of the yacht Appaloosa from HPYC. The boat was very clean when we boarded her, and was ready for us to board at the agreed time. The staff were very helpful and helped us straight away with any queries.....and my security deposit return was confirmed very quickly. I will definitely consider chartering from HPYC again!

Excellent care and attention….. (MG)

We chartered Sandpiper for a weekend and had a brilliant time (April 25). Thanks to Alex for all her help and proficiency!

We Had a Brilliant Time! (Henry C)

Another excellent charter on Mischief of Hamble this time. The boat was great, and the Hamble Point charter team friendly, helpful and efficient as ever.

Another Excellent Charter! (Simon H)

Charted a Bavaria 36 for a weekend trip. Last minute booking and super impressed with how we managed to sort thing out so quickly and easily after just a couple of e-mails and phone calls. Arrived late Friday after office was closed but check in pack had been left for us to pick up and overnight onboard. Boat very nicely kitted out and left Sat morning to ride Westerly tide to Lymington. Great local knowledge given during the morning walk through about where to moor and get dinner. Nice sail back on Sunday. Weather turned foul but she handled really well under full sail. Everyone on board enjoyed themselves and it's exactly what I'd hoped for from the weekend. This was first time sailing from Hamble and it's a great location to get quickly into the Solent. Definitely will be back once weather warms up and days get longer to try some longer trips. Thank you Hamble Point Charters for a great weekend !

A Great Weekend! (Joe W)

This is truly a 5 * service. The team really looked after us both ashore on arrival and also while at sea. We were a relatively inexperienced crew but always felt the team ashore had our backs. Thoroughly recommended.

This is truly a 5 * service ()

I just wanted to say Thank-you very much for the weekend charter. It was exactly what we were after (albeit cold!) plus Andy was an awesome teacher and great company. We’ll definitely be keen to book again soon!

Thank-you very much (LH)

We had a fabulous four days. Marina is ideally placed for the Solent, boat was in great condition, well equipped and a joy to sail. We were well briefed and the shore side team including the dog very friendly.

The shore side team including the dog are very friendly! (SM)

We charted one of the sailing yachts for a fantastic weekend cruise in the Solent. The boat was in superb condition and well equipped, the staff was very helpful explaining how things work on the yacht and there was also a video available with all the important information. 10/10 would recommend!

The boat was in superb condition and well equipped (CB)

Had a fantastic week chartering Blue Otter, Alex was incredibly helpful and sent loads of information and date checking prior to booking. There was a handover video and both the handover and return were really smooth. The boat was lovely and well maintained and Lee was really helpful in recommending places to visit (and helping identify the steering issue as an autopilot takeover - doh!). Definitely will be back and would fully recommend!

Would fully recommend (KT)

We had a great time and were very happy with everything. Your team were genuinely friendly and were very helpful when we needed it. Is a big contrast to many charter companies I have dealt with in the past.

We had a great time! (WP)

Watching the sun go down with a glass of bubbly on the deck of a sparkling yacht was unbelievable. What a treat, and a much needed change of scenery in these troubled times. We will be back for sure

What a treat (RSS)

Fab service, nothing too much trouble, including my daft questions. I'll be a repeat customer for sure!

Fab service, nothing too much trouble (ColinM)

Chartered bareboats with HPYC on numerous occasions most recently in Sept 2020. Always helpful and accommodating. Highly recommend.

Always helpful and accommodating (SP)

We had a great time sailing with Lee for a few days at the beginning of September. Hamble Point Yacht Charters supplied us an impeccable 45 ft Hanse yacht, which was handled with complete mastery by Captain Lee. It was a privilege to sail with Lee, who is clearly a highly skilled professional taking great pride in his work ... but who is also a fantastic character with a great sense of humour and plenty of fun stories to keep the whole family entertained. He balances the serious side of safety and learning about sailing with a whopping dose of Continue Reading

Best time sailing w/e with Lee … many thanks to Hamble Point Yacht Charters ()

We had a fantastic weekend sailing on Loxley B. Boat in super condition and spotlessly clean, Alex. and the team very thorough and always on hand to answer any questions. A great experience. We will be back. Thank you!

Our first but not last charter!! (CT)